Shipping policy

SHIPPING POLICY

Last updated: September 16, 2026

ORDER PROCESSING

Most Kept Dear products are personalized or prepared specifically for each customer. Please allow up to 4 business days for engraving, personalization, quality inspection, and packaging before shipment.

Business days do not include weekends or public holidays.

SHIPPING DESTINATION

We currently ship to addresses within the United States.

SHIPPING RATES

Standard Shipping: $8.00 USD

Free Standard Shipping is available for orders of $70.00 USD or more after discounts and before any applicable taxes.

ESTIMATED DELIVERY TIME

Standard shipping normally takes 6–12 business days after the order has been processed and shipped.

The estimated total time from order placement to delivery is approximately 10–16 business days.

Delivery estimates are not guaranteed. Delays may occur because of holidays, severe weather, customs inspections, carrier disruptions, or other circumstances outside our reasonable control.

TRACKING

When tracking is available, customers will receive a shipping confirmation email containing the tracking number.

Tracking information may require several business days to update after the package has been handed to the carrier.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact us as soon as possible at hello@keptdear.co. Address changes cannot be guaranteed after an order has entered production or fulfillment.

Additional shipping, return, or re-shipping costs caused by an incorrect or incomplete address, refusal, or failure to collect a package may be charged to the customer.

LOST OR DELAYED PACKAGES

If tracking has not updated for an unusual period or the package appears lost, contact us so that we can request an investigation with the carrier.

If the carrier confirms that a package was lost before delivery, we will provide an appropriate replacement or refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but it cannot be located, please check:

• The delivery address
• Household members and neighbors
• Reception, mailroom, or other safe locations
• The local carrier or delivery facility

Then contact us within 7 days of the recorded delivery date. A replacement or refund is not automatic while a carrier investigation is pending.

CUSTOMS, DUTIES, AND TAXES

Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees that may apply to their shipment, except where such charges are collected by us at checkout or otherwise required by applicable law.

For shipping questions, contact:

Kept Dear
Email: hello@keptdear.co

Please include your order number when contacting us.