Contact information

CONTACT INFORMATION

Kept Dear is committed to providing clear and timely customer support.

For questions about products, personalization, orders, shipping, returns, replacements, or refunds, please contact us by email.

Store Name: Kept Dear

Customer Support Email: hello@keptdear.co

Website: https://keptdear.co

CUSTOMER SERVICE HOURS

Monday through Friday, excluding public holidays.

We normally respond within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of unusually high order volume.

When contacting us about an existing order, please include your order number and the email address used to place the order.

For return requests, do not send any item to the sender address shown on the shipping package. Approved return instructions and the appropriate return address will be provided after your request has been reviewed.

We currently accept and ship online orders to customers within the United States.