服务条款

Last updated: September 16, 2026

OVERVIEW

This website is operated by Kept Dear. Throughout the site, the terms “we,” “us,” and “our” refer to Kept Dear.

Kept Dear offers this website, including all information, products, tools, and services available through the site, conditioned upon your acceptance of these Terms of Service and all policies referenced herein.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services. Shopify is not the seller of Kept Dear products and is not responsible for fulfilling our orders.

By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service. If you do not agree, you should not use the website or purchase our products.

ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, automated attacks, or any other content that may damage, disrupt, or interfere with the website or services.

A violation of these Terms may result in the suspension or termination of access to our services.

PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, dimensions, materials, colors, photographs, and personalization options accurately.

However, colors and appearance may vary slightly because of lighting, photography, screen settings, handmade finishing, and normal production variations.

Minor variations that do not materially change the design, function, or confirmed personalization are not considered defects.

Customers should review all product descriptions, measurements, materials, care instructions, and personalization requirements before purchasing.

PERSONALIZED PRODUCTS

Many Kept Dear products are made or personalized specifically for each customer.

Customers are responsible for checking all names, spelling, capitalization, initials, dates, birthstone selections, messages, and other personalization information before submitting an order.

We will normally produce the item using the information submitted at checkout. Errors submitted or approved by the customer are not considered manufacturing defects.

Personalized and custom-made items are final sale except where they arrive damaged, defective, incorrectly produced by us, or materially different from the confirmed order.

ORDERS AND ORDER ACCEPTANCE

Submitting an order does not guarantee acceptance.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

• Product or material unavailability
• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Incomplete delivery or personalization information
• Orders that appear to be placed for unauthorized resale
• Violation of these Terms or our policies

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

We may contact you to verify order, payment, personalization, or delivery information before production or shipment.

ORDER CHANGES AND CANCELLATIONS

Requests to change or cancel an order should be submitted within 12 hours of purchase.

We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once production, engraving, personalization, preparation, or fulfillment has begun.

PRICES AND BILLING

Prices are displayed in U.S. dollars unless otherwise stated.

We reserve the right to change prices, promotions, discounts, shipping charges, and product availability at any time without prior notice. Changes will not normally affect orders already accepted.

Although we try to avoid errors, a product, discount, or shipping charge may occasionally be displayed incorrectly. If a material pricing error occurs, we may cancel the affected order and issue a refund, or contact the customer for confirmation before proceeding.

Customers agree to provide current, complete, and accurate billing, payment, contact, and delivery information.

PAYMENT

Payment must be successfully authorized before an order is processed.

Payments may be handled by third-party payment providers. Their services, security procedures, processing times, currency conversion, and additional terms may apply.

We do not control delays or fees imposed by banks, card issuers, PayPal, or other payment providers.

SHIPPING AND DELIVERY

Order processing, shipping charges, delivery estimates, tracking, address responsibilities, lost packages, and related matters are governed by our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Delays may occur because of holidays, severe weather, customs inspections, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.

Personalized items are generally final sale. Non-personalized items may be eligible for return only if they satisfy the conditions and time limits stated in that policy.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

JEWELRY CARE AND NORMAL WEAR

Jewelry may experience normal wear, scratching, tarnishing, or plating changes over time.

Customers should follow the care instructions provided with the product or displayed on our website.

Damage caused by water, perfume, cosmetics, chemicals, sweat, impact, misuse, improper storage, unauthorized repair, or failure to follow care instructions is not considered a manufacturing defect.

INTELLECTUAL PROPERTY

The website and its content, including the Kept Dear name, logo, product photographs, graphics, text, designs, videos, packaging concepts, and other original materials, are owned by or licensed to Kept Dear and are protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, sell, modify, distribute, scrape, or commercially exploit our content without prior written permission.

CUSTOMER CONTENT AND COMMUNICATIONS

If you submit reviews, photographs, comments, suggestions, or other content, you confirm that:

• You have the right to submit it
• It does not infringe another person’s rights
• It is not unlawful, deceptive, abusive, defamatory, or malicious
• It does not contain harmful code or unauthorized advertising

We may remove content that violates these Terms.

We will not publicly use identifiable customer photographs, personal messages, or personalization details for marketing without appropriate permission.

PROHIBITED USES

You may not use the website or services to:

• Violate applicable laws or regulations
• Infringe intellectual property or privacy rights
• Submit false, misleading, or fraudulent information
• Conduct payment, return, refund, or chargeback fraud
• Harass, threaten, or impersonate another person
• Upload malicious software or interfere with website security
• Scrape, crawl, copy, or harvest website content or customer data
• Circumvent purchasing limits, security measures, or store policies

We may restrict access, cancel orders, or refuse future service where there is reasonable evidence of fraud, abuse, or policy manipulation, subject to applicable law.

THIRD-PARTY SERVICES AND LINKS

The website may include services, tools, applications, payment providers, shipping providers, or links operated by third parties.

We are not responsible for the content, availability, security, privacy practices, or independent actions of third-party websites and services.

Use of third-party services may be subject to their own terms and policies. Customers should review those terms before using them.

PRIVACY

Our collection, use, and protection of personal information are described in our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify, payment providers, shipping providers, and other service providers as necessary to operate the store, process payments, fulfill orders, prevent fraud, and provide customer support.

ERRORS AND OMISSIONS

Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, personalization options, pricing, promotions, availability, shipping, or delivery times.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

DISCLAIMER OF WARRANTIES

We make reasonable efforts to operate the website and provide accurate product information. However, except where prohibited by law, the website and services are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, timely, secure, or error-free.

Any warranty that cannot legally be excluded remains unaffected.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Kept Dear will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be limited.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold Kept Dear harmless from third-party claims, losses, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or fraudulent activity.

SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted, and the remaining provisions will remain in effect.

TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using the website at any time.

We may suspend or terminate access where there is a material violation of these Terms, fraud, abuse, or unlawful activity. Obligations and liabilities arising before termination will survive where appropriate.

ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Contact Information, and any other policies displayed on the website, form the agreement governing use of our store and services.